1085 Manheim Pike Lancaster, PA 17601 (717) 394-7322

For Plumbers: Access Troubleshooting Resources Here

At Alan Manufacturing & Supply, we’re proud to support our plumbers and installers by providing friendly advice and help with troubleshooting issues. If you’re looking for manuals, spec sheets, warranty info, and helpful video demos for our Waterfall Systems™ products and more, you’ve come to the right place.

Still need help or have questions? Just give our expert team a call at (717) 394-7322. We’re here for you!

Product Help and How-To Videos

Coming Soon

Reference Articles on Water Problems from Penn State University

Need educational handouts you can share with your customers? These articles from Penn State experts provide easy-to-understand references on a variety of residential and commercial water problems and solutions.

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Warranty Registration for Our Waterfall Systems & AMS Products

Manufacturer warrants the ultraviolet sterilizer’s hardware and electrical systems to be free from defects in materials and workmanship for a period of five (5) years from the sale of purchase by the original owner (consumer) on a pro-rated basis.

Manufacturer warranties the ultraviolet lamps and sensor probes to be free from defects in material and workmanship for a period of one (1) year and the reactor chamber for a period of seven (7) years. At its opinion and expense, the Warrantor will either repair or replace such units subject to the following conditions, exceptions, and exclusions. No other warranties with respect to the units other than those expressly included in this one-year warranty have been made by the Warrantor.

Alan Manufacturing Water Treatment Products are warranted to be free from defects in material and workmanship for a period of five (5) years on control valves, five (5) years on brine tanks, & ten (10) years on mineral tanks from the serial number date. Within the warranty period, we shall repair or replace such products which are returned to us with shipping charges prepaid and are determined by us to be defective. This warranty will not apply to any product subjected to misuse, negligence, or accident; or misapplied; or modified or repaired by unauthorized persons or improperly installed.

The provisions of the above warranties are our sole obligation and exclude all other remedies or warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, whether or not purpose or specifications are described therein. We further disclaim any responsibility whatsoever to the customer or to any person for injury to person or damage to or loss of property or value caused by any product subjected to misuse, negligence, or accident; or miss-applied; or modified or repaired by unauthorized persons or improperly installed.

WARRANTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

CERTAIN CONDITIONS, EXCEPTIONS, AND EXCLUSIONS APPLY. CONTACT OUR OFFICE FOR A COMPLETE LISTING.

Warranty Card Found Here (PDF)

1085 Manheim Pike Lancaster, PA 17601

Have Questions or Need a Price Quote or Service Right Away? Stop By!

In the Lancaster, PA, area, AMS is your local water treatment supply house with everything you need to provide better water conditioning solutions for your customers, including UV systems, reverse osmosis equipment, and so much more. We invite plumbers and other trade professionals to stop by the showroom on Manheim Pike for a first-class service experience.